I'm having problems with my mobile device due to low memory space. What do I do?
If your mobile device memory space is running low or you receive an error message warning you of the low memory condition, m-Vision may not be able to operate, including updating content for you.
To solve this problem, you can manually clean up your storage (in main memory or storage card, depending on where you have installed m-Vision) by using the 'Explore' function in the desktop ActiveSync, go to Media page and delete files which you no longer require. You need to allow for approximately 2MB of free space for m-Vision to start the content update process.
What is a Storage Card?
A Storage Card is one way of expanding the main memory (RAM) of your Pocket PC. As the name suggests, it is a card that fits into a slot on your Pocket PC giving you extra storage capacity. For Pocket PC we recommend that you use a 128MB (or higher) SD, MMC or CF card to install m-Vision on, for Smartphone we reccommend a 128MB (or higher) Storage Card.
You should always check what sort of Storage Card could be used with your particular device.
I have an SD Storage Card to store the m-Vision application and content but the videos will not play.
Check that the "write protection lock" on the SD card is switched to the "unlock" position. Then re-insert the card and try to play again.
What is ActiveSync?
ActiveSync allows the user to transfer information between the PC and Pocket PC device and synchronize important data such as email, contacts and calendar dates. To do this you require Microsoft® ActiveSync®, software for Microsoft Windows® Powered Pocket PCs and Smartphones.
Smartphone requires ActiveSync 3.6 or later, to download the latest version click the link below.
m-Vision content can be played either when you are on or offline. When you first install m-Vision you will have access to some free sample content. If you wish to subscribe to the m-Vision service, you can click on this free content, which will take you through the subscription and payment process. To do this, your device will need to be online whilst you view the content.
How do I choose the m-Vision content I would like to receive?
During the m-Vision registration process, you will go through a number of screens to take you through the registration process. One of those screens is called "Content Preferences" (See below).
m-Vision content can all be accessed from the m-Vision Playlist page (See Below). Select a content piece and hit 'Play' at the bottom of the page.
I've registered and activated my m-Vision account. It says 'Updating Content' but nothing seems to be happening, what should I do?
After activating your account and initiating a content update it may take some time to receive content depending on you connection speed, the content update method and the size of the content piece.
Be patient, it may take some time before you receive new m-Vision content.
When playing content, I can only hear the audio and the video will not play.
Try exiting m-Vision from the Options Menu and log on m-Vision again to play.
Which mobile devices are supported by m-Vision?
m-Vision can be installed on any Windows Mobile 2002 or higher edition of Pocket PC, Pocket PC Phone or Smartphone. We recommend that you install m-Vision to a Storage Card. This Storage Card should be able to store at least 128MB for Pocket PC, 128MB for Smartphone.
An upgrade version of m-Vision for the Pocket PC 2003 Edition will be available shortly.
I have a Palm OS device. Can I run m-Vision?
No. m-Vision will only run on Pocket PC's, Pocket PC Phone's and Smartphone's running the Windows Mobile 2002 (or higher) operating system.
What's the difference between 'Auto' and 'Manual' update?
There are two methods in which you can receive m-Vision content - 'Auto' and 'Manual'.
If you are a Pocket PC or Pocket PC Phone user, and select 'Auto' update, m-Vision will attempt to update during off-peak periods. The standard time for automatic update is set at between 1.00am to 4.00am each morning. Please ensure your device is connected to the Internet during this time.
If you are a Smartphone user, and select 'Auto' update, m-Vision will attempt to update periodically every 3 hours. m-Vision will attempt to establish an Internet connection at this time.
If you select 'Manual' update your Playlist will be updated only when you select 'Update Playlist' from the 'Options' menu.
You can change the method by which you receive content at any time from the 'Options' menu on the Playlist page.
I would like to subscribe to Premium Content, how could I do this?
At any time whilst viewing the free preview content, hit the viewing window. This will open a Package Selection page, allowing you to subscribe to the Basic Content Package and various available Premium Content channels.
When I register I am getting a message saying 'Session Expired', what should I do?
For security reasons you have thirty minutes to register and activate m-Vision. If you exceed this time limit you will be asked to re-register and since the details you have already entered will not have been recorded, you will have to enter your details again.
I've downloaded the setup files to a Storage Card, however, it will not allow me to install m-Vision, what can I do?
Some Storage Cards have a write protection lock. To install correctly from the chosen Storage Card, the write protection switch on the Storage Card must be set to the 'unlocked' position.
What are the requirements for memory space?
m-Vision may take up to 128MB of your mobile device's (Pocket PC and/or Smartphone) memory space.
Content is regularly added and replaced within the m-Vision schedule. Each time your Playlist is updated, m-Vision downloads any new content onto your device memory and any redundant content is automatically removed.
Having less than the specified amount of available RAM memory may limit your m-Vision user experience and prevent the download of new content.
It is highly recommended that, in order to conserve RAM memory space, you install m-Vision to a storage card of appropriate size.
TIP: If you are using your Pocket PC to receive emails via Active Syncing, make sure you regularly remove all the items from your email client's "Deleted Items" folder.
I can no longer view a piece of content. Why won't it let me?
Each piece of content is 'capped' to allow a limited number of replays. Once you have reached this maximum you can no longer view this content piece. The numbers to the left (e.g. 1/3) of the content piece indicate how many times you have viewed the content and how many plays you have in total.
Can two m-Vision users get their personalized content preferences on the same Pocket PC device?
No. Since it's not possible to install two versions of m-Vision on the same Pocket PC device, it will not be possible to have two sets of personalized content preferences on the same device either.
How do I uninstall m-Vision?
To uninstall m-Vision, go to the Start menu > Settings > Control Panel > Add/Remove programs. Locate m-Vision and hit Add/Remove.
What happens if there are m-vision upgrades available?
Future versions should be automatically and seamlessly upgraded on your Pocket PC the next time your Playlist completes an update.
How do I renew my subscription?
Our "Basic Content Package" can be taken over a 3, 6 or 12 month period. Payments for the package are made upfront and will be renewed automatically at the expiry of each subscription period until the customer makes a cancellation request.
I'm getting a message "Authentication Server cannot be contacted.." when I try to update my Playlist. What should I do?
When you connect your Pocket PC device to your cradle it takes a short period of time for Microsoft ActiveSync to detect and enable a connection. When the ActiveSync icon turns green you will be able to connect and update your m-Vision Playlist.
I changed the time on my Pocket PC device and now my Playlist has disappeared. What should I do?
Always ensure your Pocket PC device reads the correct time and date. The m-Vision schedule is linked to time and date and any major change may cause content to be lost. If content is lost, reset the correct date and time on your Pocket PC device and 'Update Playlist'.
What does OTA (Over The Air) mean?
Over The Air (OTA) (or Over-The-Air) is a standard for the transmission and reception of application-related information in a wireless communications system. The standard is supported by Nokia, SmartTrust, and others. If your Pocket PC or mobile device supports this standard, download m-Vision via the OTA installer file for convenient and wireless installation.
How do I cancel my subscription or seek a refund?
Cancellation requests can be made by emailing .
All refund requests will be processed on a case by case basis however, GoConnect will not offer a refund where a subscriber has installed m-Vision and content has already been served. In that case, the service will be cancelled on the renewal date.
Who can I email if I have technical difficulties or support questions?
Email
for further technical difficulties and support.
What do I do if my battery goes flat?
If your mobile device's battery goes flat, depending on the location of your m-Vision software, complete the following steps -
If you have downloaded m-Vision from the website -
You will need to reinstall the m-Vision software. Once reinstalled, select 'Existing Member' from the Welcome Screen, enter your m-Vision Username and Password and select 'Ok'. You will then proceed to the m-Vision Playlist screen.
If you have a pre-installed version of m-Vision on a Storage Card-
Ensure the Storage Card is correctly inserted and reset your device. You will be prompted with the m-Vision Welcome Screen, select 'Existing Member' then enter your m-Vision Username and Password and select 'Ok'. You will then proceed to the m-Vision Playlist screen.
